This Returns & Refunds Policy explains your rights and our responsibilities regarding returns and refunds for products purchased from Rubimay Limited ("we", "our", "us").
1. Returns Eligibility
You have the right to return items within 14 days of receiving your order, in line with consumer protection laws.
- Items must be unused and unopened
- Items must be in their original packaging
- Items must be in resalable condition
- Proof of purchase (order number or receipt) must be provided
For hygiene and safety reasons, we cannot accept returns of opened or used products unless they are faulty or incorrect.
2. Non-Returnable Items
- Opened or used products
- Digital iteams that have be downloaded
- Items damaged due to misuse or improper handling
3. How to Request a Return
To request a return, please contact us within the return period at:
Email: info@rubimay.co.uk
Please include:
- Your order number
- The item(s) you wish to return
- Reason for return
- Photos if the item is damaged or faulty
Do not send items back without contacting us first.
4. Return Shipping
Unless the item is faulty or incorrect:
- Return shipping costs are the responsibility of the customer
- We recommend using a tracked postal service
- We are not responsible for lost or damaged return parcels
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Refunds may take 5-10 business days to appear depending on your bank or payment provider
Shipping fees are non-refundable unless the return is due to our error (wrong or faulty item).
6. Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order.
7. Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the damage
We will arrange a replacement or refund at no extra cost to you.
8. Late or Missing Refunds
If you haven t received your refund:
- Check your bank account again
- Contact your payment provider
- Contact us at info@rubimay.co.uk
9. Cancellation of Orders
Orders may be cancelled before dispatch by contacting us as soon as possible.
Once an order has been dispatched, it must follow the returns process outlined in this policy.
10. Legal Rights
This policy does not affect your statutory rights under applicable consumer protection laws.
11. Changes to This Policy
We reserve the right to update this Returns & Refunds Policy at any time. Any changes will be posted on this page with an updated "Last updated" date.
12. Contact Us
For questions regarding returns and refunds, please email us: info@rubimay.co.uk